Do you support international shipment？
YES, of course.
1. Standard and Express delivery services are available for most of the countries that we ship to. Once you've selected your shipping country, you'll be able to see the available shipping methods.
2. You'll receive a shipping confirmation email from the warehouse with a tracking link for your package once it is shipped, so that you can follow its journey.
How do I track the shipment of my order?
1. If you are an Akidstar member, you may track your order by logging into your Akidstar account and clicking on Orders.
2. Click on Order Status on the top right of the page. Make sure to have your tracking number.
3. Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or "Track Your Package" button to track your package. If you did not receive any shipment emails, please check your spam filter.
How do I view the status of my order?
1. If you are an Akidstar member, you may view the status of your order by logging into your Akidstar account and clicking on Orders.
2. Click on Order Status on the top right of the page. Please make sure to have your order number and email address.
3. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up-to-date order status. If you cannot receive an email from us, please check your spam filter.
4. Please allow 24 to 48 hours for your order status to change.
Can I change the shipping address for my order?
Yes, you can change your shipping details before the order is shipped by contacting our customer service with the 'chat with us' button which is on every page or emailing us at info@akidstar.com. But once the order is shipped, no modification can be made to your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.
